OVERVIEW

We offer store credits on any Non Sale items returned in the same condition up to 10 days after purchase. Items returned after this period will not be accepted. 

Returned items must be unused and in original condition, with receipt, tags and original packaging attached. All footwear must be returned unworn in the original box with no marks or blemishes. When returning footwear please ensure the box is well protected as this is considered part of the product.

Emporium is not liable for the loss or delay of return packages and recommends using a traceable delivery service for returning orders.

Shipping and handling charges are not refunded.

Emporium will not be held accountable for any packages we do not ship; the customer must pay for shipping costs.

Please do not hesitate to contact us if you require any additional information: info@emporiumnz.com

Sale Items

Sale items are final and are not eligible for exchange, refund or credit, this includes items purchased under a discount code or during promotions.

Faults and Warranties

If an item you purchased from us is faulty because of manufacturing faults, we will try our hardest to replace it or fix it. If in the case we have no more stock of the item or we can't repair the fault we will award a store credit.

We will not replace items that have been damaged because of wear and tear.

When returning footwear, please return with original box packaged inside another box. If an item has been used please return clean.

All products must be returned with receipt or proof or purchase. Please send back items with a track and trace number so it won’t get lost in the mail!

Pre Order

Occasionally we might be short-shipped on product from a supplier or brand. In this case if an item you have ordered does not show up we will refund your order in full.

Some items on display may differ in colour but in such cases this will be noted on the display page. We only have estimates for scheduled delivery, sometimes this may vary. We will endeavour to keep in touch with you regarding delayed deliveries.

Gift Cards & Store Credit

Gift cards can be purchased in store or online and can be redeemed for items at Emporium.

Both gift cards and store credit are valid for six months from time of issuing. You can redeem these just email us at info@emporiumnz.com.

Site Content

Prices of goods and services and delivery and other charges displayed on the Emporium site are current at the time of display. These prices are subject to variation without notice.

We will always try to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the web site is accurate, complete, reliable, current or error free.